Return and Refund Policy
1. Returns Eligibility
We accept returns under the following conditions:
- The item(s) must be returned within 14 days of the delivery date.
- The item(s) must be unworn, unused, and in the original condition, with all original packaging and tags.
- Proof of purchase (order number or receipt) is required.
Note: Items showing signs of wear or damage will not be accepted for return. It’s against our return and refund policy.
2. Non-Returnable Items
The following items are not eligible for return or exchange:
- Items marked as Final Sale
- Customized or special-order footwear
- Gift cards
3. Return Process
To initiate a return, please follow these steps:
- Email us at tryeeka@gmail.comwith the subject line: “Return Request – [Your Order Number]”
- Include photos of the item (if applicable) and a brief reason for the return.
- Our customer service team will review your request and provide you with a Return Authorization (RA) numberand return instructions.
- Securely package the item(s) and ship them to the provided return address.
Return shipping costs are the responsibility of the customer unless the item arrived damaged or was incorrect.
4. Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 1–2 business days to your original payment method.
- Shipping fees are non-refundable unless the return is due to our error (e.g., wrong item shipped, defective product).
If you haven’t received your refund within 5 business days, please contact your bank or payment provider first. If the issue persists, contact us at tryeeka@gmail.com
5. Exchanges
We offer size or item exchanges for eligible products, subject to availability. If you need an exchange:
- Contact us at tryeeka@gmail.com within 14 days of delivery.
- We’ll guide you through the exchange process.
- If the requested item is out of stock, we will issue a refund instead.
6. Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 2 days of delivery with:
- Your order number
- Photos of the damaged/defective item
- A description of the issue
We will resolve the issue promptly with a replacement, refund, or store credit.
7. Order Cancellations
Orders can only be cancelled within 6 hours of purchase. After this window, the order may already be in processing and cannot be changed or cancelled.
8. Contact Us
If you have any questions regarding returns or refunds, please contact our support team:
Email: tryeeka@gmail.com
Phone: +92 3346865003
Hours: Monday–Saturday, 9 AM – 5 PM (IST)
Instagram: www.instagram.com/tryeeka_
